Frequently Asked Questions
Q: How long does delivery take?
A: Our standard delivery timeframe is 5–7 working days across South Africa. For outlying areas, delivery may take approximately 10–12 working days.
Orders from our Personalised and Gifting categories require additional preparation time and typically take 10–12 working days for delivery. The exact timeframe will be confirmed and communicated when a delivery quote is requested.
All communication regarding your order will be shared via email or WhatsApp.
Q: Can I return or exchange my item?
A: Yes, we offer returns within 7 days of delivery, provided the item is in its original packaging and condition. Please note that return shipping fees may apply, and we cannot accept returns on clearance or custom items. You can read more about our returns policy on the dedicated page.
Q: What happens if my item arrives damaged or incorrect?
A: Quality is our top priority. If your item arrives damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery with photos. We’ll arrange a replacement or refund as quickly as possible.
Q: Are your products made locally or imported?
A: We work with a mix of trusted local artisans and premium international manufacturers. Each piece—whether handmade locally or imported—is selected for its quality, durability, and design-forward aesthetic.
Q: Can I view the items in person before buying?
A: Our store operates entirely online to keep prices accessible while offering high-quality pieces. All product pages include clear images, dimensions, and care instructions to help you make confident choices. If you need more help, our team is happy to assist via email or WhatsApp.
_______________________________________